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RETURNS, REFUNDS & EXCHANGES POLICY
We want you to enjoy your merchandise as you receive your order – please choose your items carefully.
Exchangeable / refundable items should meet the following conditions:
- Goods must be returned within 30 days of order date.
- Items must be unworn, unwashed, with no stain, with original tag & packaging and still in re-sellable condition.
- Proof of purchase must be provided.
All products returned will be inspected to ensure the product meets the above criteria, and we will notify you of the approval or rejection of your refund application.
We will cover your delivery fee if the product arrives to you damaged / faulty, or does not match what you have ordered. Otherwise the postage charge is nin-refundable.
We suggest returning your item(s) by Recorded Delivery, Registered Post of your local equivalent as we cannot accept any liability for goods lost in transit. Return postage cost are the responsibility of the customer.
Non-refundable
Please note that our refund policy specifically excludes:
- Items that are used/or the order date is over 30days.
- Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless they are faulty/ damaged upon arrival.
Refund Lead Time
Please allow up to 14 working days from the date of refund confirmation for the credit to come through. Refunds by bank tansfer may take longer than other payment methods.
Thank you for supporting Team Kiwi Racing.
